Need to make a claim?

Firstly, please contact us on 0203 829 6761 for a claim form and to register your claim.

If you need a claim form you can download it at

Alternatively, write to us at the address below, detailing the section of the insurance you wish to claim on, the master policy number and the policy reference.

Travel Claims Facilities
1 Tower View
Kings Hill
West Malling
ME19 4UY

Need some help? Here are some tips to help you with your claim:

  • Check the relevant section of your policy documents to see if you are covered.
  • Check what documentation you will need to make a claim.
  • Please submit your claim within 28 days of returning home. If you want to claim when you are still away it is possible but you must fulfil all the usual claims requirements.
  • Please remember to keep copies of your completed claim form and all supporting documentation. Originals must be submitted to the Claims Service.