Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Need to make a claim?

Firstly, please contact us on 0203 829 6761 for a claim form and to register your claim.

If you need a claim form you can download it from or call +44 (0) 203 829 6761 (open Monday to Friday 08:00 – 20:00 and Saturdays 09:00 to 13:00 GMT). If claiming for cancellation, you can submit your claim online. All the instructions you need for completing the form will be provided, as well as details of how to submit your claim.

Need some help? Here are some tips to help you with your claim:

  • Check the relevant section of your policy documents to see if you are covered.
  • Check what documentation you will need to make a claim.
  • Please submit your claim within 28 days of returning home. If you want to claim when you are still away it is possible but you must fulfil all the usual claims requirements.
  • Please remember to keep copies of your completed claim form and all supporting documentation. Originals must be submitted to the Claims Department.